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Delivery & Returns Policy

At GreenSoma, we take great pride in delivering high-quality health and wellness products to our customers across Australia and New Zealand. Please review our delivery timeframes and return policies carefully before placing your order.

Delivery Timeframes

We aim to dispatch all orders as quickly as possible. Once your order has been processed, estimated delivery times are as follows:

Victoria: 7–10 business days

New South Wales, South Australia, ACT, and Queensland: 9–12 business days

Western Australia, Northern Territory, and Tasmania: 9–12 business days

New Zealand: 9–12 business days

Note: Delivery times may vary depending on product availability, courier delays, or regional location. Additional charges may apply for remote or regional areas with higher freight costs.

Order Changes & Cancellations

If you wish to cancel or modify your order due to a change of mind, please contact us within 2–3 hours of placing your order at info@greensoma.com
.
Once your order has been dispatched, we are unable to intercept or cancel shipments already in transit. We appreciate your understanding in this matter.

Refund Reminder: Refunds for cancelled orders will cover the product cost only. Shipping fees are non-refundable.

Returns, Refunds & Replacements (Skincare & Perishable Products)

We take product quality seriously and ensure every item meets our high standards. If you receive a product that is faulty, damaged, or not as described, you are entitled to a return, refund, or replacement in accordance with the Australian Consumer Law (ACL).

However, please note:

We do not accept returns or offer refunds for change of mind on skincare or perishable items due to hygiene and safety reasons.

We encourage you to review product descriptions carefully before purchasing to ensure the item suits your needs and preferences.

For any concerns or to lodge a return request, please contact our customer support team at info@greensoma.com
with your order number and photos (if applicable).

Our Commitment

At GreenSoma, your satisfaction and wellbeing are our top priorities. We appreciate your trust in our products and are committed to making your shopping experience smooth, transparent, and reliable.

Delivery & Returns Policy

At GreenSoma, we take great pride in delivering high-quality health and wellness products to our customers across Australia and New Zealand. Please review our delivery timeframes and return policies carefully before placing your order.

Delivery Timeframes

We aim to dispatch all orders as quickly as possible. Once your order has been processed, estimated delivery times are as follows:

Victoria: 7–10 business days

New South Wales, South Australia, ACT, and Queensland: 9–12 business days

Western Australia, Northern Territory, and Tasmania: 9–12 business days

New Zealand: 9–12 business days

Note: Delivery times may vary depending on product availability, courier delays, or regional location. Additional charges may apply for remote or regional areas with higher freight costs.

Order Changes & Cancellations

If you wish to cancel or modify your order due to a change of mind, please contact us within 2–3 hours of placing your order at info@greensoma.com
.
Once your order has been dispatched, we are unable to intercept or cancel shipments already in transit. We appreciate your understanding in this matter.

Refund Reminder: Refunds for cancelled orders will cover the product cost only. Shipping fees are non-refundable.

Returns, Refunds & Replacements (Skincare & Perishable Products)

We take product quality seriously and ensure every item meets our high standards. If you receive a product that is faulty, damaged, or not as described, you are entitled to a return, refund, or replacement in accordance with the Australian Consumer Law (ACL).

However, please note:

We do not accept returns or offer refunds for change of mind on skincare or perishable items due to hygiene and safety reasons.

We encourage you to review product descriptions carefully before purchasing to ensure the item suits your needs and preferences.

For any concerns or to lodge a return request, please contact our customer support team at info@greensoma.com
with your order number and photos (if applicable).

Our Commitment

At GreenSoma, your satisfaction and wellbeing are our top priorities. We appreciate your trust in our products and are committed to making your shopping experience smooth, transparent, and reliable.