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At GreenSoma, we are committed to delivering your health and wellness products in a timely, safe, and reliable manner. Please review our shipping policy below to understand how we process and deliver orders across different regions.

Shipping Destinations

We currently ship to the following regions:

• 
  Australia
  
• 
  New Zealand
  
• 
  United States
  
• 
  United Kingdom
  
• 
  Europe
  

If your country is not listed above, shipping availability will be displayed at checkout.

Order Processing Time

All orders are processed within 9–12 business days (excluding weekends and public holidays) after you receive your order confirmation email.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Times & Rates

Estimated delivery times vary by destination:

• 
  Australia: 9–12 business days
  
• 
  New Zealand: 9–12 business days
  
• 
  United States: 9–15 business days
  
• 
  United Kingdom: 9–15 business days
  
• 
  Europe: 10–18 business days
  

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Order Tracking

Once your order has been dispatched, tracking information will be sent to your registered email address, allowing you to monitor your shipment in real time.

Delivery Delays

While we strive to meet the estimated delivery timeframes, delays may occur due to factors beyond our control, including courier delays, customs processing, weather conditions, or high-demand periods.

If your order experiences a significant delay, we will notify you as soon as possible.

Incorrect Address or Undeliverable Packages

Please ensure that all shipping details are accurate at checkout.

GreenSoma is not responsible for delays, lost shipments, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Shipping Support

If you have any questions or experience issues with your shipment, please contact us at info@greensoma.com and include your order number. Our support team will be happy to assist you.

Delivery & Returns Policy

At GreenSoma, we take great pride in delivering high-quality health and wellness products to our customers across Australia and New Zealand. Please review our delivery timeframes and return policies carefully before placing your order.

Delivery Timeframes

We aim to dispatch all orders as quickly as possible. Once your order has been processed, estimated delivery times are as follows:

Victoria: 7–10 business days

New South Wales, South Australia, ACT, and Queensland: 9–12 business days

Western Australia, Northern Territory, and Tasmania: 9–12 business days

New Zealand: 9–12 business days

Note: Delivery times may vary depending on product availability, courier delays, or regional location. Additional charges may apply for remote or regional areas with higher freight costs.

Order Changes & Cancellations

If you wish to cancel or modify your order due to a change of mind, please contact us within 2–3 hours of placing your order at info@greensoma.com
.
Once your order has been dispatched, we are unable to intercept or cancel shipments already in transit. We appreciate your understanding in this matter.

Refund Reminder: Refunds for cancelled orders will cover the product cost only. Shipping fees are non-refundable.

Returns, Refunds & Replacements (Skincare & Perishable Products)

We take product quality seriously and ensure every item meets our high standards. If you receive a product that is faulty, damaged, or not as described, you are entitled to a return, refund, or replacement in accordance with the Australian Consumer Law (ACL).

However, please note:

We do not accept returns or offer refunds for change of mind on skincare or perishable items due to hygiene and safety reasons.

We encourage you to review product descriptions carefully before purchasing to ensure the item suits your needs and preferences.

For any concerns or to lodge a return request, please contact our customer support team at info@greensoma.com
with your order number and photos (if applicable).

Our Commitment

At GreenSoma, your satisfaction and wellbeing are our top priorities. We appreciate your trust in our products and are committed to making your shopping experience smooth, transparent, and reliable.